Midland Mortgage Review: Pros, Cons, Rates, What to Expect

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Midland Mortgage is a division of Midfirst Bank in Oklahoma City. The company provides loans and accepts payments for consumer mortgages. Through their website, you can log in to your account for information and submit payments. You can also find up-to-date information about your loan.

This review will provide you with contact information for Midland Mortgage. You will receive information about the process and requirements of obtaining a loan, as well as reviews of their customer service. You will be able to use this information to make an informed decision about using their services to provide you with a mortgage.

Midland Mortgage – Details and Overview

Midland Mortgage and Midfirst Bank service the Oklahoma City area. Their main branch provides night deposit, ATM, and full-service banking. The branch location is on Robinson Avenue, and there are four ATM locations within 25 miles. The main branch’s hours are Monday – Friday, 8:30am to 5:30pm. Midfirst Bank offers full services for personal and business banking. Midland Mortgage handles the personal mortgage division.

Midland Mortgage Loan Process Explained

When you are ready to start the process, you’ll want to take several steps to ensure the best possible rate. There are several steps you’ll take from start to finish, and you’ll want to make sure you allow up to a few months for this to take place.

Getting Started

When you’re ready to apply for a mortgage, you’ll want to determine how much you can spend on a home. You can meet with a Midland Mortgage account manager to be pre-qualified, which allows you to show sellers that you are qualified to buy their home. It is important to keep in mind that a pre-qualification does not guarantee final approval. Your account manager will provide you with the current rates and estimated monthly payments. You will also be told the estimated closing costs and down payment amounts. The approval and rates are conditional, meaning that you need to maintain your good credit and income level until the closing date in order to receive them.

Find Your New Home

This is the time to look at homes for sale and determine which home you want to buy. Your pre-qualification will let you know how much you can afford to offer the seller.

Complete The Process

The final process can take some time to complete. Once you have picked a home to buy, you will complete a formal application and provide full documentation. You’ll want to provide two paycheck stubs, your tax returns, W-2 forms, bank statements, and copies of your identification.

During this time, you’ll have an inspector take a look at the home and inform you of any problems. The house will be appraised in order to determine an accurate value. Midland will verify the conditional offer to determine you still qualify. After the entire process, you will sign closing papers and receive the key to your new home.

Pros and Cons of Midland Mortgage

Pros of Using Midland Mortgage

  • Community-based bank;
    Midland Mortgage is based in the same community they serve, so they are familiar with the community. If you ever have a question or concern, you can talk to a customer service representative right by your home or work.
  • Work with a personal account executive;
    You will work with the same mortgage professional from the start, providing consistency through the process. They’ll get to know you and be able to help you with any questions.
  • Smooth process from beginning to end;
    Your personal account executive will walk you through each step, providing peace of mind that they do every task the right way.

Cons of Using Midland Mortgage

  • Service one region;
    Midland Mortgage is based out of one region. If you move out of state, they will not be able to help you buy a home in the new location.
  • No weekend hours;
    The branch is not open on Saturday or Sunday, which means you may have to take time off of work if you work traditional business hours.
  • Mixed customer service reviews;
    While the majority of customers don’t seem to have any complaints, there have been some mixed reviews regarding Midland’s customer service department.

Midland Mortgage Customer Service Review

One can reach Midland customer service by phone, mail, e-mail, or a form on their website. The customer service department of Midland Mortgage has received mixed reviews. Some customers have left very negative reviews about communication with the company. Others have stated the customer service is excellent and they do not have any problems contacting them. The majority of complaints regarding the company appear to be from customers needing assistance with insurance claims. With the exception of those complaints, the majority of customers don’t appear to have any issues with the company.

Contact Information


What are your experiences with Midland Mortgage? What are some tips you would like to provide prospective homeowners to make the home-buying process easier? You can learn from others as well as share what you’ve learned. Share with us your thoughts on our Facebook page, or leave us a comment below. We look forward to hearing from you.